CUSTOMER EXPERIENCE HOLZ MARBERGER
Paperless instead of a planless future
How HOLZ MARBERGER freed itself from the restrictions of paper-based processes and thereby overcame its logistical challenges
„We still have our old storage compartments, in which we used to constantly sort the printed orders in and out, on top of the cupboard as a memorial in the warehouse office. We all agree: we never want to work like that again!“
Mag. Gregor Marberger, Managing Director Holz Marberger in Ötztal-Bahnhof, Tirol
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The problem question
Is paperless route planning and warehouse management more promising for us or should we continue to stick to our familiar and proven processes?
For a long time, paper-based planning worked well for us in the area of fleet scheduling and in the warehouse. We were used to it and were able to manage our tasks with printers, paper orders and filing trays.
But over time, we reached our limits: There was a lack of transparency, real-time data and responsiveness. The increasing demands, our growing customer base and the complexity of the processes made us realize that we needed to evolve.
The fact that our younger employees also wanted a more modern way of working reinforced our desire to invest in digitalization, as we also want to remain competitive on the job market.
When deciding to switch from paper-based processes to software solutions, we took into account the concerns of various areas of the company.
For example, the fleet planning department was curious to see what improvements in route planning and results could actually be achieved with software. The habit of using physical documents and making handwritten notes on them was firmly anchored.
Some warehouse staff were wary of working with mobile devices, the technical skills required and the loss of the familiar - simply the piece of paper in their hand.
Our sales department was concerned about the flexibility that could be compromised by digital processes. In our fast-paced business, where we need to respond skillfully to last-minute changes, it is crucial to maintain our agility.
We on the management board were ultimately faced with the challenge of deciding whether the digitalization of our logistics was feasible and whether the time was right for the change. At the same time, we recognized the promising potential of paperless route planning and warehouse management, even if the step towards digital transformation required a certain amount of effort.
Concerns and decisions
The switch from paper to software
Results in retrospect
Paperless was our key to a better working world
When we ask our employees today, no one can imagine working without Tourbosoft's software systems. Even the biggest skeptics at the time no longer want to work under the burden of mountains of paper.
The dispatchers now find the display of all relevant information on the monitor much clearer than on many sheets of paper. Some important correlations only become apparent to them through the software. They no longer have to be able to identify handwritten notes on the slips of paper and they no longer have to search for paper receipts. In addition, getting started with route planning for new employees without paper is also more transparent and no longer a major hurdle.
The paperless solution has also proven to be a real benefit in the warehouse. Our warehouse staff can rely on precise digital processes. The user guidance on the mobile devices is simple and was learned quite quickly.
In sales, the planned tours and delivery status can now be viewed transparently by all employees. Fortunately, there are now hardly any calls to the scheduling department to provide customers with information about vehicle arrival times. Easier communication means we can react more flexibly.
We have also reduced the consumption of paper, printers and accessories as a further financial and ecological effect. Nobody really mourns the loss of paper any more – digital is now the norm.
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